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General Spa Info

Spa - Scheduling an Appointment

When booking a first-time visit, call a minimum of three (3) weeks before your preferred date. Saturday, Sunday & Holiday Season availability is often limited and (4) weeks lead time is advised. Weekday appointments are often easier to accommodate.

In order to avoid disappointment and ensure your safety, please advise our booking agent of the following:

  • Medical conditions (past or present) that might adversely affect you when receiving treatment 
  • Food allergies 
  • Pregnancy
  • If you require Salon Services so that we may ensure availability and quote price.

We strongly suggest you pre-book future appointments at the time of your Spa visit to make sure you get the most convenient time for you, or to request a specific Provider.

Arriving On Time

Please arrive 5 to 10 minutes before your appointment. This enables you to provide us with some vital information, change into a dressing gown and begin your experience relaxed and on time. If you should arrive late, your appointment may be re-booked, cancelled or modified by shortening your treatment time if, in our opinion, a professional service can still be delivered properly. These late remedies are necessary to ensure that the integrity of the next Guest’s appointment is maintained. 

Rest Don’t Drive

Spa Treatments are designed to relax and detoxify. Alertness and coordination are often affected. We recommend being dropped off and picked up at the Spa.

Hair & Make-up

If you anticipate that you will require a full make-up application or hair care services after your treatment, please inform our booking agent of these requirements at the time of booking your Spa appointment.

Gift Certificates as Payment

Gift Certificates must be presented at the time of your service. If you have forgotten or misplaced your Gift Certificate an alternative form of payment MUST be made at the time of service. Our electronic record of your G.C. is not sufficient. Your Gift Certificate then remains valid for a future visit.

A Word About Silence

The Spa is an environment of quiet and comfort. Our entry to the Spa is on the 3rd level of the building to reduce outside noise. Hushed voices and whispering are requested & appreciated. Cell phones must be turned off and stored during treatment for your own enjoyment and that of our other guests. Friends and family waiting for you cannot be accommodated inside The Spa but seating is available in the Salon.

Child Safety

Our Spa services are designed for the adult physiology, therefore we do not perform Spa services on children under the age of 16. The Spa is not an environment designed for children, therefore we respectively request that you refrain from bringing children to The Spa.

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